Deputy Manager Customer Experience & Sales - Calvin Klein Flagship

PVH

Hybrid
Customer experience management
Sales team coaching
Product placement standards
The Deputy Manager Customer Experience & Sales ensures store performance and optimal client experience through managing and supporting the Sales Team with training, coaching, and sharing feedback

Job Summary

  • The Deputy Manager Customer Experience & Sales ensures store performance and optimal client experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.
  • The role involves overseeing all aspects of the selling process, setting daily goals for customer service, and training the team on standards including customer service, product placement, and efficient time management.
  • PVH offers a comprehensive benefits package, wellbeing programs, and continuous development opportunities through PVH University, fostering a culture of care and belonging.

Matching Summary

The Deputy Manager Customer Experience & Sales ensures store performance and optimal client experience through managing and supporting the Sales Team with training, coaching, and sharing feedback.

Skills & Requirements

Must-have

  • Customer Experience Management
  • Sales Team Coaching
  • Product Placement Standards
  • CRM Activities Oversight
  • Sales Performance Analysis

Nice-to-have

  • Big picture view
  • Collaboration skills
  • Detail oriented
  • Culture of care
  • Flexible working model

Key Requirements

  • 1-2 years experience in similar role
  • Fluent in Italian
  • Basic English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter