Support Analyst

Howden

United Kingdom
Hybrid
Minimum 3 years acturis experience
At least 2 years insurance customer-facing experience
Strong understanding of insurance operations
Howden, a global insurance group with a strong employee ownership culture, is seeking an experienced Support Analyst to join their Acturis Support team, providing high-quality application support and user training. The role emphasizes collaboration, system improvement, and knowledge sharing, with a focus on delivering exceptional service within the insurance sector. ###

Job Summary

  • Howden is a global insurance group seeking an experienced Support Analyst to join the Acturis Support team.
  • The role involves managing the internal Acturis helpdesk, providing user training, and ensuring continuous improvement across the platform.
  • Candidates must uphold compliance with FCA principles, GDPR, AML regulations, and the Bribery Act 2010 while delivering high-quality service.

Matching Summary

Match Score: 85

Howden, a global insurance group with a strong employee ownership culture, is seeking an experienced Support Analyst to join their Acturis Support team, providing high-quality application support and user training. The role emphasizes collaboration, system improvement, and knowledge sharing, with a focus on delivering exceptional service within the insurance sector. ###

Skills & Requirements

Must-have

  • Minimum 3 years Acturis experience
  • At least 2 years insurance customer-facing experience
  • Strong understanding of insurance operations
  • Ability to meet SLA requirements

Nice-to-have

  • Experience in application support role
  • Knowledge of other insurance systems
  • Understanding of regulatory requirements
  • Familiarity with Howden's operational landscape

Key Requirements

  • Minimum 3 years Acturis experience
  • At least 2 years insurance customer-facing experience
  • GCSEs including English and Mathematics
  • Full UK driving licence

Work Rights

Not specified

Tailored Resume

Cover Letter