Manager, Player Development & Vip - Casino & Sportsbook

Penninteractive

Philadelphia, PA, United States
On-site
Player development
Vip relationship management
Sports betting metrics
As a Manager, Player Development, you will work collaboratively with the Director of Player Development in identifying high value segment players, establishing personalized relationships, groom loyalty to our digital Sportsbook and iCasino operations, assist with expediting large deposits and withdrawals, and effectively bolster our high value segment’s lifetime value

Job Summary

  • As a Manager, Player Development, you will work collaboratively with the Director of Player Development in identifying high value segment players, establishing personalized relationships, groom loyalty to our digital Sportsbook and iCasino operations, assist with expediting large deposits and withdrawals, and effectively bolster our high value segment’s lifetime value.
  • Responsible for developing strategic approaches with acquiring and onboarding new VIP accounts to theScore Bet and leading strategic direction for the regional VIP team to reach key VIP sales metrics, customer engagement, market share and net revenue.
  • PENN Entertainment provides best-in-class benefits to eligible employees, including an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality.

Matching Summary

As a Manager, Player Development, you will work collaboratively with the Director of Player Development in identifying high value segment players, establishing personalized relationships, groom loyalty to our digital Sportsbook and iCasino operations, assist with expediting large deposits and withdrawals, and effectively bolster our high value segment’s lifetime value.

Skills & Requirements

Must-have

  • player development
  • VIP relationship management
  • sports betting metrics
  • customer engagement
  • Salesforce CRM
  • iCasino operations

Nice-to-have

  • passionate about sports
  • problem-solving attitude
  • optimistic and driven

Key Requirements

  • 5+ years of VIP / Key Account Management
  • Proven experience managing 100+ clients
  • Experience managing and mentoring a team
  • Intermediate computer knowledge (MS Office, Salesforce)

Work Rights

Not specified

Tailored Resume

Cover Letter