Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
$39,930 - $43,923; not specified; benefits eligibl...
Hybrid (implied, as the job description does not specify but suggests in-person customer interaction)
Customer-facing agent
Answering departmental switchboard
Receiving maintenance requests
The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for the Facilities Management department. The role involves greeting customers, handling maintenance requests, managing key inventory, and maintaining effective communication regarding work status

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • This position will administer key inventory, take payments/deposits for keys, and process information for vehicle rentals.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with benefits including university contributions to insurance, tuition waivers, holidays, and retirement programs.

Matching Summary

Match Score: 75

The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for the Facilities Management department. The role involves greeting customers, handling maintenance requests, managing key inventory, and maintaining effective communication regarding work status.

Salary

$39,930 - $43,923; Not specified; Benefits eligible

Skills & Requirements

Must-have

  • customer-facing agent
  • answering departmental switchboard
  • receiving maintenance requests
  • administering campus Key Center
  • key inventory management
  • processing vehicle rentals

Nice-to-have

  • proactive customer communication
  • harmonious working relationships
  • advancing state and building world

Key Requirements

  • High school diploma or equivalent
  • At least two years of experience
  • General office experience
  • Demonstrated good customer service skills
  • Familiarity with FAMIS CMMS
  • Familiarity with Workday
  • Ability to communicate verbally and in writing

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter