As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers, whether assisting with billing questions, scheduling service, or guiding product changes
Job Summary
As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers, whether assisting with billing questions, scheduling service, or guiding product changes.
This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight.
Cable One values the contributions of our associates and offers an excellent benefits package, including Health from Day One, Life insurance, and generous paid time off.
Matching Summary
As Customer Care and Sales Advisor I, you’ll be the supportive voice and solutions partner for our customers, whether assisting with billing questions, scheduling service, or guiding product changes.
Skills & Requirements
Must-have
Customer service and support
Inbound customer inquiries
Telephone-based selling skills
Resolve customer issues
Product and service sales
Nice-to-have
Neighborly approach
Empathetic listening
Collaborative work environment
Community support programs
Key Requirements
High School Diploma or GED
Ability to ask fact-finding questions
Working knowledge of Cable One products
Strong communication and active listening skills
Ability to remain composed in high-pressure situations