Provide technical support to onsite and remote users, managing and monitoring IT Service Desk Incidents via a call management system
Job Summary
Provide technical support to onsite and remote users, managing and monitoring IT Service Desk Incidents via a call management system.
Prioritize and allocate requests within IT Support teams, manage user system access for various applications, and identify ways to improve service quality and process efficiency.
Ensure all incidents are managed in accordance with SLA targets, escalate issues to the IT Service Desk Manager, and work as part of a shift and potentially on-call rota.
Matching Summary
Provide technical support to onsite and remote users, managing and monitoring IT Service Desk Incidents via a call management system.