An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim
Job Summary
An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
This role involves investigating, strategising, managing and gathering information and evidence to support sound decision making with the respect to the claim outcome.
EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other, Flexibility to work from home to support work/life balance, Comprehensive learning and development opportunities to help you reach your full potential.
Matching Summary
An Eligibility Officer plays a key role in the initial stages of a claim lodgement, shaping the claims experience for both workers and employers as they determine whether to accept or reject a claim.
Skills & Requirements
Must-have
Investigating claim information and evidence
Managing inbound and outbound calls
Assisting workers and employers with claims
Liability assessment process
Return to Work Act compliance
Nice-to-have
Learning and development culture
Diversity and inclusion celebration
Work-life balance support
Collaborative team environment
Key Requirements
Tertiary studies in business, law or allied health is advantageous
Previous experience in worker’s compensation or insurance
Previous experience within a legal environment is advantageous