Sr. Customer Success Manager/customer Success Manager- Paradox

Harkett

Chicago, IL, United States
Base: $99,800 - $149,600 usd (chicago); $90,300 - ...
Fully remote
Customer success management
Enterprise saas solutions
Ai-powered software expertise
Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform

Job Summary

  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.
  • As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
  • Workday offers a flexible work approach combining in-person and remote work, with a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.

Salary

Base: $99,800 - $149,600 USD (Chicago); $90,300 - $160,400 USD (other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer success management
  • Enterprise SaaS solutions
  • AI-powered software expertise
  • Global client collaboration
  • Client onboarding and training
  • Strategic account management

Nice-to-have

  • HR/recruiting software domain expertise
  • Cross-functional team engagement
  • Executive level relationship building
  • Excellent communication skills
  • Flexible work environment

Key Requirements

  • 7+ years customer success experience (Sr. CSM)
  • 5+ years customer success experience (CSM)
  • Experience supporting enterprise SaaS solutions
  • Technical understanding of complex software ecosystems
  • Bachelor degree or equivalent experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter