Job Summary

• The Client Engagement Specialist is responsible being the key liaison between internal teams and customers for end-to-end billing accuracy, dispute resolution, compliance support, and customer financial relationship management across assigned portfolios, with primary focus on work order and web billing customers.
• This role is critical to maintaining billing integrity, customer trust and satisfaction through transparent communications, and financial accuracy with our National Key Account customers.
• We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Matching Summary

Skills & Requirements

Key Requirements

• Bachelor’s Degree in Finance, Accounting, Business, Sales, or related
• Experience in billing, invoicing, accounts receivable, or financial operations
• Proven ability to manage invoice disputes and audits
• Experience with customer portal billing systems
• Ability to interpret hourly billing rate variations

Work Rights