Patient Service Representative (psr) - Urology Call Center

Advocate Health

Racine, Wisconsin, US
Base: $19.80 - $29.70 ph; bonus/equity: not specif...
Not specified
Hipaa compliance knowledge
Electronic health record proficiency
Insurance verification skills
Advocate Health is seeking a full-time Patient Service Representative for its Urology Call Center in Racine and Pleasant Prairie, Wisconsin. The role involves answering phones, scheduling appointments, managing patient registrations, and ensuring compliance with healthcare regulations while providing excellent customer service

Job Summary

  • This role serves as the foundation of the patient medical record by creating initial electronic health records while preventing duplicate entries.
  • The position requires verifying demographic and insurance information, collecting co-pays, and ensuring compliance with HIPAA and other government regulations.
  • Advocate Health offers a comprehensive benefits package including health, dental, vision, retirement plans, and paid time off.

Matching Summary

Match Score: 75

Advocate Health is seeking a full-time Patient Service Representative for its Urology Call Center in Racine and Pleasant Prairie, Wisconsin. The role involves answering phones, scheduling appointments, managing patient registrations, and ensuring compliance with healthcare regulations while providing excellent customer service.

Salary

Base: $19.80 - $29.70 per hour; Bonus/Equity: Not specified; Benefits: Comprehensive suite including medical, dental, vision, retirement match, and PTO

Skills & Requirements

Must-have

  • HIPAA compliance knowledge
  • Electronic health record proficiency
  • Insurance verification skills
  • High-volume call center experience
  • Accurate data entry capabilities

Nice-to-have

  • Strong customer service recovery skills
  • Ability to work independently under pressure
  • Experience with patient portal education
  • Collaborative team player mindset
  • Problem-solving in fast-paced environments

Key Requirements

  • High School Diploma or GED required
  • No prior experience required
  • No specific licensure or certification required

Work Rights

Not specified

Tailored Resume

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