Technician Ii, Network/voice Engineering

Fidelity National Information Services

Not specified; not specified; competitive salary +...
Hybrid
Cloud telephony experience nice cxone genesys cloud
Ccaas solution configuration and integration
Sip connectivity and api integration knowledge
The role involves leading the technical implementation of CCaaS solutions including configuration, integration, and testing

Job Summary

  • The role involves leading the technical implementation of CCaaS solutions including configuration, integration, and testing.
  • Candidates will monitor performance and optimize voice solutions to maximize customer satisfaction within a hybrid work environment.
  • FIS offers a modern international work environment with opportunities for professional education and career development.

Matching Summary

The role involves leading the technical implementation of CCaaS solutions including configuration, integration, and testing.

Salary

Not specified; Not specified; Competitive salary and benefits

Skills & Requirements

Must-have

  • Cloud Telephony experience NICE CXONE Genesys Cloud
  • CCaaS solution configuration and integration
  • SIP Connectivity and API integration knowledge
  • Call flow design and implementation skills
  • ACD system administration and troubleshooting

Nice-to-have

  • IVR call flow scripting expertise
  • Omni-channel call center functionality knowledge
  • Solution designing skills for voice-based systems
  • Strong stakeholder coordination abilities

Key Requirements

  • Experience in Cloud Telephony platforms
  • Working knowledge of API and Webservice integration
  • Understanding of User Interface Documentation and connectivity diagrams

Work Rights

Not specified

Tailored Resume

Cover Letter