Customer Success Manager, Enterprise

JLL

London, United Kingdom
Fully remote
Enterprise software implementation leadership
Executive stakeholder relationship management
Complex project planning and delivery
The role serves as a trusted advisor to senior stakeholders while leading end-to-end software implementations for strategic enterprise clients

Job Summary

  • The role serves as a trusted advisor to senior stakeholders while leading end-to-end software implementations for strategic enterprise clients.
  • Success requires orchestrating resources across Product, Support, Professional Services, and Sales teams to ensure comprehensive client outcomes.
  • Candidates must demonstrate the ability to translate technical progress into compelling narratives that resonate with C-suite executives.

Matching Summary

The role serves as a trusted advisor to senior stakeholders while leading end-to-end software implementations for strategic enterprise clients.

Skills & Requirements

Must-have

  • Enterprise software implementation leadership
  • Executive stakeholder relationship management
  • Complex project planning and delivery
  • Workflow optimization and testing expertise
  • Cross-functional team coordination skills

Nice-to-have

  • Commercial real estate technology experience
  • Deep product knowledge in SaaS platforms
  • Change management strategy development
  • Data analytics for adoption metrics
  • Cultural adaptability across UK regions

Key Requirements

  • Proven track record of leading complex software implementations
  • Experience managing timelines across enterprise environments
  • Strong background in change management consulting

Work Rights

Not specified

Tailored Resume

Cover Letter