Fnb Community Advisor Dha

FirstRand

Proactive customer needs understanding
Tailored product solutions
Directing customers to service channels
Deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels

Job Summary

  • Deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels.
  • As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.
  • This is a 12 Month Fixed Term Contract based at FNB Alternative Channel (Pick ‘n Pay Initiative).

Matching Summary

Deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels.

Skills & Requirements

Must-have

  • Proactive customer needs understanding
  • Tailored product solutions
  • Directing customers to service channels
  • Adherence to policies and processes
  • Relationship building with clients
  • Ethical conduct

Nice-to-have

  • Customer centricity
  • Problem-solving enjoyment
  • Persuasive selling skills
  • Agile and flexible
  • Results-driven attitude
  • Empathy with customers

Key Requirements

  • Grade 12 / NQF Level 4
  • NQF Level 5 Certificate in Banking or related
  • 1-3 years customer-facing experience
  • Experience in financial services

Work Rights

Not specified

Tailored Resume

Cover Letter