Ejecutivo/a De Atención Telefónica (ciudad De México, Azcapotzalco)

BBVA

Ciudad de México, Mexico
100% onsite
Customer service experience
Call center operations
Data entry skills
BBVA is seeking a dedicated and adaptable Telefónica Attention Executive in Mexico City to provide support to insurance clients reporting incidents. The role requires a minimum of one year of experience in customer service, particularly in a call center environment, and emphasizes teamwork and empathy

Job Summary

  • The role involves providing telephone support to insured individuals reporting accidents or requesting roadside assistance services.
  • Employees must apply strict attention protocols while actively listening and capturing information accurately during stressful situations.
  • BBVA offers a collaborative environment with over 160 years of history serving more than 80 million clients globally.

Matching Summary

Match Score: 75

BBVA is seeking a dedicated and adaptable Telefónica Attention Executive in Mexico City to provide support to insurance clients reporting incidents. The role requires a minimum of one year of experience in customer service, particularly in a call center environment, and emphasizes teamwork and empathy.

Skills & Requirements

Must-have

  • Customer service experience
  • Call center operations
  • Data entry skills
  • Report generation
  • Computer equipment handling

Nice-to-have

  • Active listening abilities
  • Empathy under stress
  • Team collaboration
  • Adaptability to change
  • Professional development drive

Key Requirements

  • High school diploma completed
  • Plus 1 year customer service experience
  • Plus 1 year call center experience
  • Experience in report capture

Work Rights

Not specified

Tailored Resume

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