Delivery Platform Engineer

Five9

Remote
Base: $70,400—$196,300 usd; bonus/equity: annual p...
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Five9 call center software
Tdm and/or voip call center solutions
Saas, networking, internet concepts
** Five9 is seeking a Delivery Platform Engineer to join their remote Professional Services Team. The ideal candidate should have experience in cloud computing or telephony environments, particularly in implementing call center solutions, while also possessing strong communication skills and a self-starter attitude. **

Job Summary

  • Provide customers with configuration advice, training, and problem resolution throughout the setup and installation process of Five9’s call center software.
  • Design and configure Five9’s platform for each customer’s unique requirements.
  • The total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Matching Summary

Match Score: 75

** Five9 is seeking a Delivery Platform Engineer to join their remote Professional Services Team. The ideal candidate should have experience in cloud computing or telephony environments, particularly in implementing call center solutions, while also possessing strong communication skills and a self-starter attitude. **

Salary

Base: $70,400—$196,300 USD; Bonus/Equity: Annual performance bonus, stock, and/or other applicable incentive compensation plans; Benefits: Health, dental, and vision coverage, 401k with employer matching, mental health support, ESPP, PTO, holidays, volunteer hours, 12 weeks paid parental leave

Skills & Requirements

Must-have

  • Five9 call center software
  • TDM and/or VoIP Call Center solutions
  • SaaS, Networking, Internet concepts
  • CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU
  • Web Services, Call Center practices

Nice-to-have

  • Customer experience
  • Team-first culture
  • Client development
  • Development experience
  • Bi-lingual skills

Key Requirements

  • 3-5 years consulting experience
  • Cloud computing or telephony environment
  • Experience with implementing TDM/VoIP Call Center solutions
  • BA/BS or equivalent experience
  • Willing to travel up to 5-10%

Work Rights

Not specified

Tailored Resume

Cover Letter