Service Desk Technician - Paternity Leave

ConvaTec Group

Hybrid
Microsoft teams outlook onedrive troubleshooting
Active directory sccm management
Servicenow ticketing system proficiency
Convatec is a global medical products company focused on solutions for chronic conditions with revenues over $2 billion

Job Summary

  • Convatec is a global medical products company focused on solutions for chronic conditions with revenues over $2 billion.
  • The role requires providing technical support to a global user community with a target first call resolution of 85%.
  • Candidates must possess excellent communication skills to interact with end-users across EMEA, APAC, and Americas regions.

Matching Summary

Convatec is a global medical products company focused on solutions for chronic conditions with revenues over $2 billion.

Skills & Requirements

Must-have

  • Microsoft Teams Outlook OneDrive troubleshooting
  • Active Directory SCCM management
  • ServiceNow ticketing system proficiency
  • Windows OS laptop troubleshooting
  • Global shift work flexibility
  • Advanced English language skills

Nice-to-have

  • FortiClient VPN knowledge
  • Self-reliant problem solving abilities
  • Continuous learning mindset
  • Process improvement collaboration
  • Premium customer service delivery

Key Requirements

  • Minimum 2 years IT support experience
  • Advanced English language skills mandatory
  • Regional language proficiency (Spanish, Portuguese, Mandarin, Japanese, Danish, Slovak)

Work Rights

Not specified

Tailored Resume

Cover Letter