Associate Director - Customer Experience Analytics - Lillydirect

Eli Lilly UK

Us, India
Base: $127,500 - $187,000; bonus/equity: compyny b...
On-site
Customer journey analysis
A/b and multivariate testing
Kpi definition and design
Eli Lilly UK is seeking an Associate Director for Customer Experience Analytics within their new LillyDirect initiative. The role focuses on optimizing consumer journeys across digital products, requiring strong analytical skills and experience in data-driven decision-making

Job Summary

  • Responsible for measuring, validating, and optimizing the end-to-end consumer experience and go-to-market performance across LillyDirect digital products and channels.
  • Partners closely with Consumer Experience, Product, Marketing, and Technology teams to define critical metrics, design data/reporting solutions, deploy experimentation, and translate behavioral data into actionable insights.
  • The role emphasizes journey analytics, experimentation rigor, critical metric design, and reporting enablement.

Matching Summary

Match Score: 85

Eli Lilly UK is seeking an Associate Director for Customer Experience Analytics within their new LillyDirect initiative. The role focuses on optimizing consumer journeys across digital products, requiring strong analytical skills and experience in data-driven decision-making.

Salary

Base: $127,500 - $187,000; Bonus/Equity: Company bonus; Benefits: Comprehensive benefit program

Skills & Requirements

Must-have

  • Customer journey analysis
  • A/B and multivariate testing
  • KPI definition and design
  • SQL proficiency
  • Web and mobile analytics

Nice-to-have

  • Power BI or Tableau experience
  • Adobe Analytics/Target experience
  • R/Python coding proficiency
  • Causal inference knowledge
  • Regulated environment experience

Key Requirements

  • 4 years of related work experience
  • Bachelor's degree in a quantitative field
  • Authorized to work in the United States

Work Rights

Must be authorized to work in the United States

Tailored Resume

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