It Support Specialist

TaxRise

Irvine, California, US
Base: $28.00 - $30.00 ph; bonus/equity: not specif...
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Provide day-to-day operational support
Troubleshoot and resolve trouble tickets
Create end user documentation
** TaxRise is seeking an on-site IT Support Specialist in Irvine, California, to provide technical support and ensure efficient operation of IT systems. The ideal candidate will have experience in troubleshooting hardware and software, along with a strong understanding of networking concepts. The role offers a competitive hourly wage and various employee benefits. **

Job Summary

  • The IT Support Specialist is responsible for providing technical support to ensure the smooth and efficient operation of the organization's IT systems.
  • You will be responsible for monitoring and maintaining the organization's IT infrastructure, including servers, networks, and databases, to ensure that they are secure, reliable, and available.
  • We believe in taking care of our team so they can take care of our clients.

Matching Summary

Match Score: 75

** TaxRise is seeking an on-site IT Support Specialist in Irvine, California, to provide technical support and ensure efficient operation of IT systems. The ideal candidate will have experience in troubleshooting hardware and software, along with a strong understanding of networking concepts. The role offers a competitive hourly wage and various employee benefits. **

Salary

Base: $28.00 - $30.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, and Vision Insurance, Paid Time Off, 401(k) retirement plan with company match

Skills & Requirements

Must-have

  • Provide day-to-day operational support
  • Troubleshoot and resolve trouble tickets
  • Create end user documentation
  • Process new hires and separations
  • Monitor network usage and performance
  • Implement backup and recovery services
  • Maintain hardware asset inventory

Nice-to-have

  • Drive strategy and roadmaps for support services
  • Thrive in a fast-paced environment
  • Adapt to changes
  • Work irregular hours as needed

Key Requirements

  • Experience in Help Desk or IT Support role
  • Experience in Google Workspace and Microsoft 365
  • Experience administering Slack and SharePoint
  • Expertise of Windows Operating Systems
  • Proficient knowledge of Google Workspace Admin Console
  • Strong organizational, analytical, and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong customer service skills

Work Rights

Not specified

Tailored Resume

Cover Letter