Servicenow- Process Mapping & Automation - Assistant Manager

STATE STREET

Hyderabad, India
Hybrid
Servicenow service mapping expertise
Cmdb dependency mapping skills
Tag-based service mapping experience
This role is responsible for building and maintaining end-to-end service maps within the CMDB to ensure accurate visibility of business services and their dependencies

Job Summary

  • This role is responsible for building and maintaining end-to-end service maps within the CMDB to ensure accurate visibility of business services and their dependencies.
  • The position supports operational resilience and regulatory compliance, including DORA, by ensuring service maps meet strict quality and freshness standards.
  • State Street offers a collaborative environment where technology skills and innovation are valued, providing access to flexible work programs and comprehensive development opportunities.

Matching Summary

This role is responsible for building and maintaining end-to-end service maps within the CMDB to ensure accurate visibility of business services and their dependencies.

Skills & Requirements

Must-have

  • ServiceNow Service Mapping expertise
  • CMDB dependency mapping skills
  • Tag-based service mapping experience
  • Cloud infrastructure knowledge
  • ITSM process familiarity

Nice-to-have

  • ServiceNow CSA or CIS.SM certification
  • Pattern optimization concepts
  • MID Server troubleshooting skills
  • DORA regulatory compliance knowledge
  • Cross-functional collaboration experience

Key Requirements

  • Hands-on experience with ServiceNow Discovery
  • Understanding of IT infrastructure components
  • Experience with tag-based mapping approaches

Work Rights

Not specified

Tailored Resume

Cover Letter