This senior role serves as the primary subject-matter expert and liaison for major Global Systems Integrator partners like Accenture and Deloitte
Job Summary
This senior role serves as the primary subject-matter expert and liaison for major Global Systems Integrator partners like Accenture and Deloitte.
The position focuses on designing technically sound CXone solutions aligned with customer needs while ensuring commercial viability and delivery feasibility.
NiCE offers a hybrid work model (NiCE-FLEX) allowing 3 days remote and 2 days in-office to foster collaboration and innovation.
Matching Summary
This senior role serves as the primary subject-matter expert and liaison for major Global Systems Integrator partners like Accenture and Deloitte.
Skills & Requirements
Must-have
8+ years solution architecture experience
5+ years contact center industry experience
Deep CXone product suite expertise
Experience with GSI partnerships
Integration architecture with SAP and CRM
Nice-to-have
AI and NLP technology knowledge
Cognigy or similar conversational platforms
Strong executive presence and communication
Process diagramming tools proficiency
Mentorship and enablement capabilities
Key Requirements
8+ years of solution architecture or consulting experience
5+ years of contact center industry experience
Proven governance of multi-party delivery engagements
Demonstrated experience working within GSI partnerships