Customer Care, Retail Operations

Herman Miller Inc

Tokyo, Japan
5 years experience in customer fulfillment
Proficient in japanese and english languages
Strong microsoft windows application skills
The role involves managing day-to-day order processes and ensuring 100% on-time delivery for customers across Japan

Job Summary

  • The role involves managing day-to-day order processes and ensuring 100% on-time delivery for customers across Japan.
  • Candidates must collaborate with international stakeholders including manufacturing teams in China and North American counterparts.
  • The position requires building strong relationships with internal sales teams and external clients to achieve high customer satisfaction.

Matching Summary

The role involves managing day-to-day order processes and ensuring 100% on-time delivery for customers across Japan.

Skills & Requirements

Must-have

  • 5 years experience in customer fulfillment
  • Proficient in Japanese and English languages
  • Strong Microsoft Windows application skills
  • Experience with order management systems
  • Ability to work in high-pressure environment

Nice-to-have

  • Passion for providing best customer service
  • Commercially focused and results oriented
  • High level of cultural awareness
  • Team player with self-initiative
  • Innovative mindset for process improvement

Key Requirements

  • Minimum 5 years leading customer fulfillment
  • Fluency in Japanese and English required
  • Experience in Store or Retail/Wholesale organization

Work Rights

Not specified

Tailored Resume

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