Superviseur, Service À La Clientèle / Guest Services Supervisor
JLL UK
Montreal, QC, Canada
Exceptional customer experience delivery
Team leadership and motivation
Gift card program administration
As Guest Services Supervisor, you will lead a dedicated team focused on delivering exceptional customer experiences at Centre Eaton de Montréal, Place Montréal Trust, and Le 1500
Job Summary
As Guest Services Supervisor, you will lead a dedicated team focused on delivering exceptional customer experiences at Centre Eaton de Montréal, Place Montréal Trust, and Le 1500.
This role empowers you to directly shape visitor experiences while developing and motivating your team to achieve operational excellence.
You will anticipate and meet customer needs with the highest level of quality and attention to detail, while serving as a key liaison between the shopping centre management team, retailers, service providers, and the community.
Matching Summary
As Guest Services Supervisor, you will lead a dedicated team focused on delivering exceptional customer experiences at Centre Eaton de Montréal, Place Montréal Trust, and Le 1500.
Skills & Requirements
Must-have
Exceptional customer experience delivery
Team leadership and motivation
Gift card program administration
Retailer relationship management
Operational excellence achievement
Nice-to-have
Proactive attitude
Solution-focused approach
Engaging personality
Flexibility for evenings and holidays
Key Requirements
3-5 years customer service/hospitality/retail/marketing experience
Minimum 2 years team supervision experience
Fluent in French spoken and written
Strong leadership and supervisory skills
Excellent communication and conflict resolution skills