Not specified; not specified; medical, dental, vis...
Onsite
6-8 years service desk experience
2+ years leading l1 support team
Enterprise saas application support
Summit Home Mortgage LLC is seeking a Manager Application Support to lead their Level 1 application support team, ensuring high-quality customer service and efficient operations. The ideal candidate will have significant experience in application support, team management, and a strong background in IT service management tools
Job Summary
The role leads day-to-day operations of a Level 1 application support team to ensure consistent, customer-focused service delivery.
Newrez invests in employee growth and wellbeing through benefits like tuition reimbursement, a 401(k) match, and paid volunteer time off.
Candidates must have hands-on experience supporting enterprise SaaS applications such as Salesforce, ERP, or HRIS systems.
Matching Summary
Match Score: 85
Summit Home Mortgage LLC is seeking a Manager Application Support to lead their Level 1 application support team, ensuring high-quality customer service and efficient operations. The ideal candidate will have significant experience in application support, team management, and a strong background in IT service management tools.
Salary
Not specified; Not specified; Medical, dental, vision, 401(k) match, parental leave, tuition reimbursement included
Skills & Requirements
Must-have
6-8 years service desk experience
2+ years leading L1 support team
Enterprise SaaS application support
ITSM tool proficiency (ServiceNow/Jira)
Queue management and SLA adherence
Workforce management and scheduling
Nice-to-have
ITIL Foundation certification
Knowledge-Centered Service (KCS) familiarity
Strong coaching and performance management skills
High learning agility for new systems
Consultative stakeholder relationship building
Key Requirements
Bachelor's degree in information systems or equivalent
6-8 years in service desk or application support
2+ years leading an L1 team
Hands-on ITSM/ticketing tool experience
Smartphone meeting company security standards required