Customer Success Manager

Kodiaksolutions

Remote
Remote
Primary point of contact for clients
Drive product adoption
Monitor account health
Kodiak Solutions is seeking a remote Customer Success Manager to help shape their newly established Customer Success function within the healthcare technology sector. The role focuses on building customer relationships, driving product adoption, and implementing frameworks for success, requiring a blend of strategic and hands-on skills

Job Summary

  • The Customer Success Manager will play a foundational role in shaping Kodiak Solutions’ newly established Customer Success function.
  • This is a unique opportunity to contribute to a high impact, evolving area of the business.
  • The ideal candidate thrives in environments of growth and change, brings strong customer partnership instincts, and is energized by creating structure, consistency, and value.

Matching Summary

Match Score: 85

Kodiak Solutions is seeking a remote Customer Success Manager to help shape their newly established Customer Success function within the healthcare technology sector. The role focuses on building customer relationships, driving product adoption, and implementing frameworks for success, requiring a blend of strategic and hands-on skills.

Skills & Requirements

Must-have

  • primary point of contact for clients
  • drive product adoption
  • monitor account health
  • manage renewals process
  • advocate for customer needs

Nice-to-have

  • thrives in environments of growth and change
  • strong customer partnership instincts
  • energized by creating structure
  • passion for continuous improvement

Key Requirements

  • 2+ years of experience in Customer Success or Account Management
  • Experience in Healthcare Revenue Cycle industry
  • Experience using Planhat Customer Success Platform (preferred)
  • Strong communication, presentation, and relationship building skills
  • Demonstrated problem solving mindset

Work Rights

Not specified

Tailored Resume

Cover Letter