Manager, Customer Strategy Transformation

PwC UK

Base: $112,400 - $162,400; bonus/equity: variable ...
Customer journey mapping & service design
Experience measurement frameworks
Omnichannel strategy
This role leads teams in designing customer-centric strategies, experiences, and operating models to drive growth and loyalty across key industry segments

Job Summary

  • This role leads teams in designing customer-centric strategies, experiences, and operating models to drive growth and loyalty across key industry segments.
  • The position requires translating high-level strategy into executable roadmaps while utilizing data analytics to derive actionable insights for clients.
  • PwC offers a competitive compensation package including variable incentive pay, inclusive benefits, and flexibility programs designed to support employee wellbeing.

Matching Summary

This role leads teams in designing customer-centric strategies, experiences, and operating models to drive growth and loyalty across key industry segments.

Salary

Base: $112,400 - $162,400; Bonus/Equity: Variable incentive pay programs available; Benefits: Competitive total rewards package with inclusive benefits

Skills & Requirements

Must-have

  • Customer journey mapping & service design
  • Experience measurement frameworks
  • Omnichannel strategy
  • Contact center transformation
  • Operating model design
  • Consulting experience required

Nice-to-have

  • Up-skilling for digital world
  • Embracing change and diversity
  • Intellectual curiosity
  • Coaching and feedback skills
  • Human-centered design principles

Key Requirements

  • Experience in Consulting is required
  • Manager level experience
  • No visa sponsorship available

Work Rights

Not specified

Tailored Resume

Cover Letter