It Service Delivery Technician

163

Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 support
Office 365 administration
Active directory management
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices across office, manufacturing, and engineering environments

Job Summary

  • The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices across office, manufacturing, and engineering environments.
  • Employees are eligible for a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and a 401(k) plan with company matching contributions.
  • The role requires adherence to strict safety, environmental, security, and FDA regulations while delivering results that meet Service Level Agreements and high customer satisfaction ratings.

Matching Summary

The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices across office, manufacturing, and engineering environments.

Salary

Base wages; Cash-based incentive program; Overtime pay, shift differentials, call-in pay when applicable

Skills & Requirements

Must-have

  • Windows 10/11 support
  • Office 365 administration
  • Active Directory management
  • Desktop imaging and deployment
  • Network printer troubleshooting
  • Symantec Endpoint Protection
  • Ticket queue prioritization

Nice-to-have

  • Mac OS X support experience
  • Engineering design tools knowledge
  • ERP and manufacturing systems
  • Cisco IP desk phone expertise
  • Continuous improvement mindset
  • Strong interpersonal communication
  • Remote troubleshooting capabilities

Key Requirements

  • Associate's degree required
  • Bachelor's degree preferred
  • 0-3 years of relevant experience
  • MOS, MCTS, A+, ACMT, or ITIL V3 certifications preferred
  • Experience supporting manufacturing and engineering companies preferred

Work Rights

Not specified

Tailored Resume

Cover Letter