Senior Client Support Enterprise Specialist

ROO

Remote, US
Tier 1: $35-$45ph; tier 2: $31-$40ph; tier 3: $29-...
Remote
3+ years client support experience
Enterprise account management support
Ticket triage and workflow management
Roo is seeking a Senior Client Support Enterprise Specialist to enhance user experiences for enterprise clients using their veterinary staffing platform. The role involves managing support inquiries, troubleshooting issues, and coordinating with internal teams to ensure high-quality customer service

Job Summary

  • Roo is seeking a Senior Client Support Enterprise Specialist to facilitate positive user experiences for enterprise hospital groups using their veterinary staffing platform.
  • The role involves owning the enterprise support inbox, managing ticket workflows, and coordinating with internal teams to resolve complex customer issues.
  • Employees receive comprehensive benefits including 100% covered base medical plans, unlimited paid time off, and stipends for home office setup and wellness.

Matching Summary

Match Score: 85

Roo is seeking a Senior Client Support Enterprise Specialist to enhance user experiences for enterprise clients using their veterinary staffing platform. The role involves managing support inquiries, troubleshooting issues, and coordinating with internal teams to ensure high-quality customer service.

Salary

Tier 1: $35-$45/hr; Tier 2: $31-$40/hr; Tier 3: $29-$38/hr; Tier 4: $28-$36/hr

Skills & Requirements

Must-have

  • 3+ years client support experience
  • Enterprise account management support
  • Ticket triage and workflow management
  • Hubspot CRM proficiency
  • Cross-functional team coordination

Nice-to-have

  • Veterinary hospital industry experience
  • Zendesk software familiarity
  • Process improvement mindset
  • Agile problem-solving skills

Key Requirements

  • 3+ years in client support or account operations
  • Strong written communication skills
  • Ability to manage multiple workflows simultaneously

Work Rights

Not specified

Tailored Resume

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