Project Manager I (hybrid-costa Rica)

Comcast

Costa Rica
Manage service delivery for customers
Resolve pre-order and post-order escalations
Submit orders via email or online portals
The role focuses on driving timely deliverables to customers while creating an excellent customer experience in accordance with Service Level Agreements

Job Summary

  • The role focuses on driving timely deliverables to customers while creating an excellent customer experience in accordance with Service Level Agreements.
  • Responsibilities include managing all aspects of service delivery for customers with fewer than 10 locations and handling internal and external escalations.
  • Employees are expected to own the customer experience, be enthusiastic learners of game-changing technology, and work as part of a team to win.

Matching Summary

The role focuses on driving timely deliverables to customers while creating an excellent customer experience in accordance with Service Level Agreements.

Skills & Requirements

Must-have

  • Manage service delivery for customers
  • Resolve pre-order and post-order escalations
  • Submit orders via email or online portals
  • Ensure data accuracy in order database
  • Communicate with customers and vendors

Nice-to-have

  • Fast-paced customer service role experience
  • Self-motivated and detail oriented
  • Telcom/Networking experience a plus
  • Strong problem-solving skills
  • Experience with web-based tools

Key Requirements

  • High School Diploma / GED
  • 5-7 Years Relevant Work Experience
  • Advanced English Speaker B2+

Work Rights

Not specified

Tailored Resume

Cover Letter