JFrog is seeking a Support Manager for their Developer Support Team in Bengaluru, India, to lead a high-performing team while ensuring exceptional customer experiences. The ideal candidate should possess extensive experience in technical support management, particularly in complex software environments and DevOps ecosystems
Job Summary
Lead, mentor, and develop a team of Developer Support Engineers, Senior DSEs and tech leads, managing day-to-day support operations and workload distribution.
Act as an escalation point for complex, high-impact customer issues, providing hands-on guidance in troubleshooting across DevOps, CI/CD, and cloud environments.
Define and improve support processes, workflows, and best practices, while identifying recurring issues and feeding insights to Product and R&D.
Matching Summary
Match Score: 85
JFrog is seeking a Support Manager for their Developer Support Team in Bengaluru, India, to lead a high-performing team while ensuring exceptional customer experiences. The ideal candidate should possess extensive experience in technical support management, particularly in complex software environments and DevOps ecosystems.
Skills & Requirements
Must-have
DevOps, CI/CD, and cloud environments
Kubernetes, Docker, Helm
Linux systems and troubleshooting
People management and technical leadership
Customer success ownership
Nice-to-have
Customer empathy and problem-solving
Continuous learning and innovation
Proactive customer risk identification
Key Requirements
10+ years overall experience
2+ years leading technical support or engineering teams
Experience supporting enterprise customers
Experience with Kubernetes, Docker, Helm
Experience with Jenkins, GitHub, VCS, Artifactory
Programming and debugging experience (Java, Python, Go, Groovy, Bash, etc.)
Strong people leadership and coaching capabilities
Customer-first mindset with exceptional communication skills