Base: $125,600.00 to $188,300.00; bonus/equity: el...
On-site
Itil-based service delivery management
Manage service delivery team
Cross-functional it initiatives
ZOLL is seeking a Manager of Service Delivery Management to lead cross-functional IT initiatives while ensuring alignment with ITIL-based practices. The ideal candidate will possess extensive experience in IT Service Management and strong leadership skills to manage a team and communicate effectively with stakeholders
Job Summary
The Manager of Service Delivery Management will lead and coordinate intake, triage, and delivery for undefined or cross-functional IT initiatives, while ensuring alignment with established ITIL-based Service Delivery Management practices.
This role serves as a key point of contact between the business and Global IT, providing clarity of requirements, effective prioritization, and consistent communication across both project-oriented and operational service work.
The team is strategically placed to deliver effective initiative delivery and operational support by using data gathered by other ITSM teams to provide the business with data driven decision making.
Matching Summary
Match Score: 85
ZOLL is seeking a Manager of Service Delivery Management to lead cross-functional IT initiatives while ensuring alignment with ITIL-based practices. The ideal candidate will possess extensive experience in IT Service Management and strong leadership skills to manage a team and communicate effectively with stakeholders.
Salary
Base: $125,600.00 to $188,300.00; Bonus/Equity: eligible for an annual bonus; Benefits: comprehensive benefits plans
Skills & Requirements
Must-have
ITIL-based Service Delivery Management
manage Service Delivery Team
cross-functional IT initiatives
stakeholder engagement
reporting on pipeline health
Nice-to-have
data driven decision making
entrepreneurial spirit
improving patient outcomes
Key Requirements
5+ years of experience in IT Service Management
ITIL V4 Foundation certification required
Experience with ServiceNow or comparable ITSM platforms