Bilingual Client Technical Support: Mandarin/english

Interactive Brokers

Vancouver, Canada
Base: 60,000 cad to 70,000 cad annually; bonus/equ...
On-site
Bilingual english and mandarin fluency
Windows and mac software support experience
Client-facing technical support role
This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries

Job Summary

  • This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries.
  • The company offers a competitive remuneration package including health insurance with 100% premiums covered and stock incentive plans.
  • Candidates must possess excellent command of written and spoken English and Mandarin to serve a global client base.

Matching Summary

This hybrid role requires working 4 days in the office and 1 day remotely to assist clients with trading platform inquiries.

Salary

Base: 60,000 CAD to 70,000 CAD annually; Bonus/Equity: Discretionary cash bonus and stock award; Benefits: Health, dental, disability, life insurance, RSP matching

Skills & Requirements

Must-have

  • Bilingual English and Mandarin fluency
  • Windows and Mac software support experience
  • Client-facing technical support role
  • Troubleshooting desktop and mobile applications
  • Experience with support ticketing systems

Nice-to-have

  • Knowledge of financial products and services
  • Analytical problem-solving mindset
  • Adaptability to changing technical environments
  • Passion for solving complex technical problems

Key Requirements

  • Bachelor's degree preferred in technical field
  • 1+ years in client-facing support role
  • 1+ years experience with Windows and Mac support
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

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