Lead Representative Employee Service Center

Msgentertainmentholdingsllc

Las Vegas, NV, United States
Base: $45,000 - $65,000 usd; bonus/equity: not spe...
On-site
Employee service center operations
Hris and case management systems
Time and attendance processes
The Employee Service Center (ESC) Lead contributes to consistent, high-quality service delivery and supports and manages a team of Employee Service Center (ESC) Representatives

Job Summary

  • The Employee Service Center (ESC) Lead contributes to consistent, high-quality service delivery and supports and manages a team of Employee Service Center (ESC) Representatives.
  • This role balances hands-on case work with peer guidance, reinforcing standard processes, compliance, and service expectations.
  • The Lead shares best practices, escalates risks or gaps, and partners with ESC leadership to strengthen team performance and the overall employee experience.

Matching Summary

The Employee Service Center (ESC) Lead contributes to consistent, high-quality service delivery and supports and manages a team of Employee Service Center (ESC) Representatives.

Salary

Base: $45,000 - $65,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Employee Service Center operations
  • HRIS and case management systems
  • Time and Attendance processes
  • On-site presence and guidance
  • Event-driven operations support

Nice-to-have

  • Spanish language skills preferred
  • Peer guidance and best practices
  • Building trust with venue partners
  • Continuous improvement insights

Key Requirements

  • 2+ years experience in call center, HR, or employee services
  • Proficiency with HRIS and case management systems
  • Comfort providing clear, constructive feedback
  • Strong communication, organization, problem-solving skills
  • Available for flexible, onsite schedule including nights, weekends, holidays

Work Rights

Not specified

Tailored Resume

Cover Letter