Competitive base salaries; performance based bonus...
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Master's degree required
3-5 years banking experience
Card and payment dispute processes knowledge
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The Customer Journey Expert Payments role at ING in Milan focuses on managing dispute processes related to cards and payments, ensuring a customer-centric approach. The position requires experience in banking or financial services, with a strong emphasis on cross-functional collaboration and process improvement.
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Job Summary
The role acts as the customer experience gatekeeper ensuring dispute-related journeys are governed, customer-centric, and consistently managed.
The position requires strong coordination with Cards, Payments, Operations, Customer Service, Fraud, Legal, and Compliance teams.
ING offers a fully flexible smart working model, competitive salaries, performance bonuses, and a commitment to diversity and sustainability.
Matching Summary
Match Score: 75
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The Customer Journey Expert Payments role at ING in Milan focuses on managing dispute processes related to cards and payments, ensuring a customer-centric approach. The position requires experience in banking or financial services, with a strong emphasis on cross-functional collaboration and process improvement.
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Salary
Competitive base salaries; Performance based bonuses; Not specified
Skills & Requirements
Must-have
Master's degree required
3-5 years banking experience
Card and payment dispute processes knowledge
Cross-functional stakeholder management
Data analysis and improvement actions
Nice-to-have
Experience in fraud management
International context work experience
Fluent English communication skills
Ability to work under pressure
Key Requirements
Master's degree
3-5 years experience in banking or financial services
Solid understanding of operational flows and regulatory requirements