Continuous Improvement Analyst

Atos

Barcelona, ES
Onsite
Service desk optimization
Onsite support improvement
Itsm tools experience
Atos is seeking a Continuous Improvement Analyst based in Barcelona to enhance operational efficiency within their Service Desk and OnSite support teams. The ideal candidate will have a strong background in process optimization, IT service management, and experience with ITIL frameworks, alongside fluency in Catalan

Job Summary

  • The role aims to increase operational efficiency, improve end-user experience, and ensure service level compliance through analysis, standardization, automation, and continuous improvement actions within the Service Desk and OnSite support.
  • Key responsibilities include analyzing metrics, proposing corrective actions, standardizing processes with SOPs, identifying automation opportunities, recommending ITSM tools, and implementing proactive communication and training aligned with ITIL/ISO and PDCA methodologies.
  • Atos offers a permanent contract, in-office work in Barcelona, a flexible office schedule, real professional progression, access to official certifications and training, and a professional development plan in a diverse and inclusive environment.

Matching Summary

Match Score: 85

Atos is seeking a Continuous Improvement Analyst based in Barcelona to enhance operational efficiency within their Service Desk and OnSite support teams. The ideal candidate will have a strong background in process optimization, IT service management, and experience with ITIL frameworks, alongside fluency in Catalan.

Skills & Requirements

Must-have

  • Service Desk optimization
  • OnSite support improvement
  • ITSM tools experience
  • operational efficiency
  • end-user experience

Nice-to-have

  • innovation and sustainability
  • scientific and technological development
  • diversity and inclusion
  • flexible and stable environment

Key Requirements

  • Lean IT Foundations certification
  • 4 years of similar experience
  • Advanced ITIL knowledge
  • Fluent Catalan (C1)

Work Rights

Not specified

Tailored Resume

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