This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape team operations at scale
Job Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape team operations at scale.
The ideal candidate combines technical confidence to build and ship code with programme management skills to run complex cross-functional work.
Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction and surfacing the right information.
Matching Summary
This role is a core technical and programme lead position within CX Operations responsible for building automation and AI capabilities that shape team operations at scale.