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Workday is seeking a Senior Technical Account Manager for their Pune office, focusing on customer relations and support for large strategic accounts. The ideal candidate should have a strong technical background, excellent communication skills, and significant experience in managing complex ERP or cloud computing systems.
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Job Summary
The Technical Account Management (TAM) team provides a proactive and personalized support experience for customers that require a higher level of engagement.
The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 75
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Workday is seeking a Senior Technical Account Manager for their Pune office, focusing on customer relations and support for large strategic accounts. The ideal candidate should have a strong technical background, excellent communication skills, and significant experience in managing complex ERP or cloud computing systems.
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Skills & Requirements
Must-have
customer relations
technical acumen
project management skills
strategic navigation
Workday products proficiency
escalated issue ownership
Nice-to-have
sun-drenched optimism
courageous collaborators
empathy and shared enthusiasm
curious minds
Key Requirements
BS or MS in a Technical Degree or equivalent experience
7+ years in product support, customer success, account management, or consulting
5+ years implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects
Experience with Human Resources, Payroll, Time Tracking, Recruiting, or Financials
Experience managing issues through resolution and escalation