White Stuff is seeking a Customer Service Operations Lead in Leicester, UK, to oversee the performance of their customer service team and ensure high-quality customer experiences. The ideal candidate will have strong leadership skills in a multi-channel environment and a passion for fostering an engaged team culture
Job Summary
As a Customer Service Operations Lead, you’ll be responsible for the operational performance of the Customer Service team, ensuring agreed SLAs are consistently delivered across all customer channels while making the best use of available resources.
You lead with warmth, emotional intelligence, and authenticity, and understand that great customer experiences start with engaged, empowered advisors.
As a Customer Service Operations Lead at White Stuff you will be entitled to an array of great benefits, some of which include: Quarterly/Annual bonus opportunity, Up to 25 days holiday per annum, plus bank holidays.
Matching Summary
Match Score: 85
White Stuff is seeking a Customer Service Operations Lead in Leicester, UK, to oversee the performance of their customer service team and ensure high-quality customer experiences. The ideal candidate will have strong leadership skills in a multi-channel environment and a passion for fostering an engaged team culture.