Product Support, Bridge

Stripe Treasury

New York, United States
On-site
5+ years customer-facing product support experience
Proficiency in sql for data analysis
Experience working with apis
The role involves delivering exceptional user experiences by troubleshooting complex technical issues using SQL and API knowledge

Job Summary

  • The role involves delivering exceptional user experiences by troubleshooting complex technical issues using SQL and API knowledge.
  • You will strategically optimize support processes and lead cross-functional projects to improve operational efficiency and user satisfaction.
  • The team consists of professionals from leading financial infrastructure companies who believe stablecoins are critical for global money movement.

Matching Summary

The role involves delivering exceptional user experiences by troubleshooting complex technical issues using SQL and API knowledge.

Skills & Requirements

Must-have

  • 5+ years customer-facing product support experience
  • Proficiency in SQL for data analysis
  • Experience working with APIs
  • Stakeholder management skills
  • Project management experience

Nice-to-have

  • Strong analytical skills for decision making
  • Ability to explain technical concepts clearly
  • Passion for interpreting data outcomes

Key Requirements

  • 5+ years of technical product support experience
  • Proficiency in SQL and API documentation
  • Proven stakeholder management and project management experience

Work Rights

Not specified

Tailored Resume

Cover Letter