Not specified; comprehensive customizable benefits...
3 years benefits field experience
Saas product expertise
Microsoft sql script knowledge
The Benefits Administrator will serve as the primary voice for clients, resolving technical and customer service-related benefits questions while acting as a liaison between clients and internal teams
Job Summary
The Benefits Administrator will serve as the primary voice for clients, resolving technical and customer service-related benefits questions while acting as a liaison between clients and internal teams.
This role requires exceptional problem-solving skills to troubleshoot issues, meet strict service level agreements, and manage multiple urgent priority issues concurrently without supervision.
Candidates will enjoy comprehensive benefits including customizable packages, mental health support accounts, and opportunities for career progression within a dynamic, innovation-driven team.
Matching Summary
The Benefits Administrator will serve as the primary voice for clients, resolving technical and customer service-related benefits questions while acting as a liaison between clients and internal teams.
Salary
Not specified; Comprehensive customizable benefits package; Paid vacation days & well-being days plus expense account
Skills & Requirements
Must-have
3 years benefits field experience
SaaS product expertise
Microsoft SQL script knowledge
SLA-driven issue resolution
Bilingual French and English
Nice-to-have
Mentoring junior staff members
Building test cases for software
Documenting lessons learned
Collaborative team environment
Executive presence in presentations
Key Requirements
Minimum 3 years work experience in Benefits field
University or college diploma in business administration
Advanced English proficiency required
Experience with Microsoft SQL script
Bilingual capability (French and English)
Work Rights
Subject to Government of Canada Personnel Security Screening