Help Desk Associate

Marmon

Westlake, OH, United States
Technical support for end-user devices
Troubleshooting windows environment
Customer service skills
The Help Desk Associate provides first-level technical support to end-users, ensuring timely resolution of hardware, software, and network issues

Job Summary

  • The Help Desk Associate provides first-level technical support to end-users, ensuring timely resolution of hardware, software, and network issues.
  • This role is ideal for individuals starting their IT career and looking to develop troubleshooting and customer service skills in a fast-paced environment.
  • Marmon is committed to making a positive impact on the world and fostering a culture where everyone’s empowered to be their best.

Matching Summary

The Help Desk Associate provides first-level technical support to end-users, ensuring timely resolution of hardware, software, and network issues.

Skills & Requirements

Must-have

  • Technical support for end-user devices
  • Troubleshooting Windows environment
  • Customer service skills
  • Use of ticketing systems
  • Hardware and software issue resolution

Nice-to-have

  • Familiarity with Microsoft 365 applications
  • Ability to communicate technical solutions clearly
  • Adaptability to new technologies
  • Teamwork and independent work capability

Key Requirements

  • High school diploma or equivalent
  • Associate degree or IT certifications preferred
  • 1-3 years of IT support or related experience
  • Ability to manage time effectively
  • Customer-focused attitude with professionalism

Work Rights

Not specified

Tailored Resume

Cover Letter