Unisys UK is seeking an Associate Principal Service Management professional in the Philippines to oversee ITIL-based service support and manage service delivery processes. The ideal candidate should possess a BA/BS degree with 6-8 years of relevant experience, focusing on major incident management and service coordination to enhance service quality
Job Summary
Oversees, facilitates and administers ITIL based service support, managing and overseeing Unisys service delivery through processes including incident, major incident, problem, request and change management with a focus on improving overall service quality.
Serves as the primary contact for inquiries and concerns related to MIM process for simple moderate and complex clients, leading quality assurance initiatives and driving major incident process improvements.
Performs routine service management duties, including monitoring changes, performing post-implementation reviews, reviewing RCA details, and analyzing standard change and service request catalogues.
Matching Summary
Match Score: 85
Unisys UK is seeking an Associate Principal Service Management professional in the Philippines to oversee ITIL-based service support and manage service delivery processes. The ideal candidate should possess a BA/BS degree with 6-8 years of relevant experience, focusing on major incident management and service coordination to enhance service quality.
Skills & Requirements
Must-have
ITIL based service support
incident management
major incident management
problem management
request management
change management
service quality commitments
client-facing resources
process improvements
bridge meetings
service management duties
post implementation reviews
RCA details
Standard Change catalogue analysis
problem trending analysis
Service Request catalogue analysis
process related meetings
continuous service improvement initiatives
process improvements recommendations
ESM processes daily
Service Levels compliance
Nice-to-have
higher level support
senior level service coordination
seamless and highly collaborative environment
well-coordinated effort
quick incident resolution
written and spoken communication
formal presentations
Key Requirements
BA/BS degree and 6-8 years’ relevant experience OR equivalent combination of education and experience