Customer Experience Team Manager - Chinese Team (based In Foshan)
Agoda
Foshan, China
On-site
Lead contact center agents
Monitor traffic and service levels
Provide constructive feedback
Agoda is seeking a Customer Experience Team Manager for their Chinese Team located in Foshan, China. The role involves leading a team of contact center agents, focusing on enhancing customer experiences and achieving business objectives
Job Summary
Agoda's Customer Support Team provides in-person, real-time help in 38 languages, presenting Agoda's values to each customer.
As a Contact Center Team Manager based in Foshan, you will support business objectives and act as a motivator to ensure efficient team operation.
This role involves leading a team of at least 15 contact center agents, providing coaching, and contributing to organizational and employee skill development.
Matching Summary
Match Score: 85
Agoda is seeking a Customer Experience Team Manager for their Chinese Team located in Foshan, China. The role involves leading a team of contact center agents, focusing on enhancing customer experiences and achieving business objectives.