Crystallakebank is seeking a Product Support Specialist for its eCommerce team to provide exceptional customer care and technical support for online payment solutions. The role is fully remote and involves flexible hours on a rotating roster, with a focus on collaboration and customer satisfaction
Job Summary
You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us.
Responsibilities include understanding eCommerce products, providing world-class customer support, and handling risk management activities.
The role offers flexibility with a rotating roster between 7am to 7pm Monday to Sunday, with the option to work from home or from any of our offices around Australia.
Matching Summary
Match Score: 85
Crystallakebank is seeking a Product Support Specialist for its eCommerce team to provide exceptional customer care and technical support for online payment solutions. The role is fully remote and involves flexible hours on a rotating roster, with a focus on collaboration and customer satisfaction.
Skills & Requirements
Must-have
eCommerce product knowledge
technical troubleshooting expertise
payment gateway knowledge
API technical understanding
high volume inquiry management
risk management activities
Nice-to-have
passion for customer care
innovative thinkers
collaboration focus
passion for finding solutions
ability to pick up new technologies quickly
Key Requirements
12 Month fixed term opportunity
Prior technical troubleshooting expertise
Experience with card issuer, financial institution, fintech or enterprise software/SaaS platform
Experience with high volume inquiries across multiple channels