Senior Solutions Consultant

Genesys

Santiago, Chile
Hybrid
Pre-sales solutions consulting
Ai capabilities in cx
Ccaas and customer journey orchestration
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees

Job Summary

  • Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
  • This role plays a key role in the pre-sales organization, partnering with sales teams and customers across the SOLA region to design next-generation CX solutions powered by AI and cloud technologies.
  • The Senior Solutions Consultant will partner with Sales and customers to design AI-powered CX strategies and solutions, lead consultative discovery sessions, and deliver compelling demos and presentations.

Matching Summary

Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees.

Skills & Requirements

Must-have

  • pre-sales solutions consulting
  • AI capabilities in CX
  • CCaaS and customer journey orchestration
  • cloud architectures, APIs, integrations
  • translate business challenges to solutions

Nice-to-have

  • empathy and collaboration
  • strategic customer engagement
  • storytelling and influencing skills
  • market experience in Argentina and Chile

Key Requirements

  • Proven experience in pre-sales
  • Fluent English required
  • Experience engaging with enterprise clients

Work Rights

Not specified

Tailored Resume

Cover Letter