Illumina is seeking a Technical Applications Scientist 2 specializing in Library Prep to provide technical support to both internal and external customers. The ideal candidate will have a background in cell or molecular biology, experience in proteomics, and strong communication skills, with a focus on customer service in a fast-paced environment
Job Summary
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world.
Provides phone, email, and/or live chat support to internal and external customers.
We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.
Matching Summary
Match Score: 85
Illumina is seeking a Technical Applications Scientist 2 specializing in Library Prep to provide technical support to both internal and external customers. The ideal candidate will have a background in cell or molecular biology, experience in proteomics, and strong communication skills, with a focus on customer service in a fast-paced environment.
Salary
Base: $74,900 - $112,300; Bonus/Equity: variable cash programs (bonus or commission) and may receive equity; Benefits: genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off
Skills & Requirements
Must-have
Provide technical guidance on Illumina products
Troubleshoot routine to moderately complex issues
Create and present technical content
Develop networks with internal teams
Nice-to-have
Demonstrate contact center best practices
Positive attitude and productive spirit
Open mindset to feedback
Key Requirements
Bachelor's degree and 2 years of related experience
Degree in cell biology, molecular biology or related field
Experience with proteomics is required
1-2 years' experience in call center/technical support position highly desirable
Familiarity with Salesforce or other CRM desirable