ASM is seeking a Field Service Manager in Tomakomai, Japan, to oversee customer service and support for their semiconductor products. The ideal candidate should have significant experience in field service management, particularly in the semiconductor industry, along with strong leadership and communication skills
Job Summary
The Service Manager is responsible for all customer service of ASM products installed within the Japan region, including equipment installation and qualification.
This role requires managing regional spare parts depots, consignment inventory levels, and meeting financial targets for both service and spares businesses.
ASM values diversity, inclusion, and sustainability while offering development programs to support employee growth and innovation.
Matching Summary
Match Score: 85
ASM is seeking a Field Service Manager in Tomakomai, Japan, to oversee customer service and support for their semiconductor products. The ideal candidate should have significant experience in field service management, particularly in the semiconductor industry, along with strong leadership and communication skills.
Skills & Requirements
Must-have
5-10 years Field Service Management experience
Bachelor's degree in Engineering
Japanese and English business proficiency
SAP knowledge required
P&L management experience
Semiconductor industry equipment knowledge
Nice-to-have
Experience with ALD PEALD CVD PECVD EPI equipment
Strategic thinking and tactical implementation
Customer satisfaction drive
New product development participation
Team development and career coaching
Key Requirements
Minimum Bachelor's degree in Engineering or related technical field
5–10 years of experience in Field Service Management
Business-level proficiency in Japanese and English
Previous experience as a People manager
Knowledge of semiconductor industry applications and technology