As Operations Manager – LP&I, Executive & FOS Complaints, you’ll lead a complex, multi‑product complaints operation, providing senior operational leadership across high‑profile and challenging complaint activity
Job Summary
As Operations Manager – LP&I, Executive & FOS Complaints, you’ll lead a complex, multi‑product complaints operation, providing senior operational leadership across high‑profile and challenging complaint activity.
Continuous improvement sits at the heart of this role. You’ll regularly review how we handle complaints, using insight and feedback to drive improvements in process, capability and customer experience.
We offer a wide‑ranging benefits package, which includes: A generous pension contribution of up to 15%; An annual performance‑related bonus; Share schemes, including free shares.
Matching Summary
As Operations Manager – LP&I, Executive & FOS Complaints, you’ll lead a complex, multi‑product complaints operation, providing senior operational leadership across high‑profile and challenging complaint activity.