Contact Centre Representative (credit Counsellor, Client Account Management)
CIBC
Toronto, Canada
Fully remote
Client engagement and financial planning
Cash management and credit knowledge
Independent remote work capability
You will connect with clients to discuss repayment options and resolve outstanding debts by assessing client profiles and understanding payment issues
Job Summary
You will connect with clients to discuss repayment options and resolve outstanding debts by assessing client profiles and understanding payment issues.
This role requires flexibility to work shift-oriented hours, including evenings and weekends, with an initial on-site training period.
CIBC offers a competitive salary, incentive pay, banking benefits, a defined benefit pension plan, and opportunities for professional growth.
Matching Summary
You will connect with clients to discuss repayment options and resolve outstanding debts by assessing client profiles and understanding payment issues.
Skills & Requirements
Must-have
Client engagement and financial planning
Cash management and credit knowledge
Independent remote work capability
Wired high-speed internet connection
Multitasking and system capture efficiency
Nice-to-have
Relationship-oriented banking
Empathetic and courteous communication
Passion for learning and growth
Driven to succeed in metrics-driven environment
Values trust, teamwork, and accountability
Key Requirements
Legally eligible to work in Canada
Minimum 60-day on-site training period
Ability to attend primary CIBC location within two hours upon request