Service Executive - Semarang

UOB United Overseas Bank Limited

Semarang, Indonesia
Knowledge of kyc regulations
Understanding of apu/ppt/pppspm compliance
Ability to perform cross-selling activities
The role involves providing comprehensive information on bank products and services while maintaining strong relationships with customers

Job Summary

  • The role involves providing comprehensive information on bank products and services while maintaining strong relationships with customers.
  • Employees must ensure strict adherence to Know Your Customer (KYC) and Anti-Money Laundering (APU/PPT/PPPSPM) regulations during all transactions.
  • The position requires active participation in cross-selling initiatives and supporting internal audits and investigations regarding suspicious transactions.

Matching Summary

The role involves providing comprehensive information on bank products and services while maintaining strong relationships with customers.

Skills & Requirements

Must-have

  • Knowledge of KYC regulations
  • Understanding of APU/PPT/PPPSPM compliance
  • Ability to perform cross-selling activities
  • Proficiency in handling customer complaints
  • Experience with daily and monthly reporting

Nice-to-have

  • Strong relationship building skills
  • Commitment to long-term success values
  • Teamwork and collaboration abilities
  • Continuous learning mindset
  • Adherence to quality service standards

Key Requirements

  • Completion of mandatory APU/PPT/PPPSPM training
  • Fluency in Mandarin, English, and Indonesian
  • Adherence to SLA and quality standards

Work Rights

Not specified

Tailored Resume

Cover Letter