Senior Production Readiness Manager

Workday

India
Fully remote with flexibility to collaborate in-person as needed.
7+ years technical support experience
5+ years customer support or consulting
Erp system performance expertise
Workday is seeking a Senior Production Readiness Manager to lead customer engagements during deployment, ensuring optimal performance and smooth transitions to production. The ideal candidate will have extensive technical support experience, strong project management skills, and the ability to build relationships with customers

Job Summary

  • The role serves as the voice of the customer, ensuring successful performance testing and transition to production for large deployments.
  • Candidates must possess deep knowledge of Workday's architecture to effectively drive issue resolution and manage expectations with senior leaders.
  • This position requires a proactive approach to coordinating internal teams and managing competing priorities in a fast-paced environment.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager to lead customer engagements during deployment, ensuring optimal performance and smooth transitions to production. The ideal candidate will have extensive technical support experience, strong project management skills, and the ability to build relationships with customers.

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years customer support or consulting
  • ERP system performance expertise
  • Workday product architecture knowledge
  • Senior leadership stakeholder management

Nice-to-have

  • Crisis management experience
  • HR, Time Tracking, Financials applications
  • Strong storytelling ability
  • Ability to thrive with ambiguity
  • Self-driven learning capability

Key Requirements

  • BS or MS in Technical Degree
  • 7+ years technical support experience
  • 5+ years ERP performance experience
  • APJ shift availability (6:30am-3:30pm India time)

Work Rights

Not specified

Tailored Resume

Cover Letter